Find answers to common questions about creating professional, ATS-optimized resumes and cover letters.
Getting Started
How do I create my first resume?
Sign up for an account, then click "Create Resume" from your dashboard. Follow our step-by-step builder to add your personal information, work experience, education, and skills. Our AI will help optimize your content for ATS systems.
What is ATS and why is it important?
ATS (Applicant Tracking System) is software used by 99% of Fortune 500 companies to automatically screen resumes. If your resume isn't ATS-friendly, it may be rejected before a human ever sees it. Our templates and AI ensure your resume passes these systems.
How long does it take to create a resume?
Most users complete their resume in 15-20 minutes. The AI-powered features help speed up the process by generating professional summaries and optimizing your content automatically.
Resume & Cover Letters
Can I edit the AI-generated content?
Absolutely! You have complete control over all content. The AI provides suggestions and optimizations, but you can edit, modify, or rewrite any section to match your voice and preferences.
How many resumes can I create?
This depends on your plan. The Starter plan includes 3 resumes, while the Lifetime Deal and Pro Weekly plans offer unlimited resume creation.
Can I create different versions for different jobs?
Yes! We recommend creating tailored versions of your resume for different job types or industries. Each version can be optimized for specific job descriptions and requirements.
How do cover letters work?
Our AI generates personalized cover letters based on your resume and the job description you provide. The cover letter will highlight relevant experience and skills that match the position.
Templates & Formatting
Are your templates really ATS-friendly?
Yes! All our templates are designed specifically to pass ATS screening. They use proper formatting, standard fonts, and clear section headers that ATS systems can easily read and parse.
Can I switch templates after creating my resume?
Yes, you can switch between any available templates at any time. Your content will automatically adapt to the new template's layout while maintaining ATS compatibility.
What's the difference between free and premium templates?
Premium templates offer more sophisticated designs and layouts while maintaining ATS compatibility. Free templates provide essential functionality for creating professional resumes.
Downloading & Exporting
What file formats are available?
We provide high-quality PDF downloads that maintain perfect formatting across all devices and platforms. PDFs are the preferred format for job applications and ATS systems.
Why can't I download my resume?
Make sure you've completed all required sections and that your account is in good standing. If you're on the free plan, check that you haven't exceeded your download limit.
How do I download my cover letter?
After generating your cover letter, click the "Download PDF" button. The cover letter will be formatted to match your resume template for a cohesive application package.
Account & Billing
How do I upgrade my plan?
Go to your account settings and click "Upgrade Plan." You can choose from our Starter, Lifetime Deal, or Pro Weekly options based on your needs.
Can I cancel my subscription?
Yes, you can cancel your Pro Weekly subscription at any time from your account settings. The Lifetime Deal is a one-time purchase with no recurring charges.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact our support team for a full refund.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted channels. We don't store your payment information on our servers.
Privacy & Security
Is my personal information safe?
Absolutely. We use enterprise-grade security measures to protect your data. We never sell, share, or monetize your personal information, resumes, or job descriptions.
Can I delete my account and data?
Yes, you can delete your account and all associated data at any time from your account settings. This action is permanent and cannot be undone.
Where is my data stored?
Your data is stored securely in encrypted databases with regular backups. We comply with industry-standard security practices and regulations.
Still Need Help?
Our support team is here to help you succeed with your job search.